AnnurCare calculates transport fee automatically based on the distance between the therapist’s registered address and your booking address.
Because transport fee depends on distance, choosing a therapist closer to your location may reduce your overall booking total.
Your selected customer address is used to estimate therapist travel distance.
Only therapists who are within their service radius can appear in your therapist selection page.
Different therapists may have different transport fees because they are located at different distances from your address.
You can review the treatment price, add-on price, transport fee, and total amount before confirming the booking.
Transport fee is shown on the Review Booking page before you confirm your booking. Once the booking is confirmed, the transport fee is fixed for that booking.
Transport fee depends on the distance from the therapist’s registered address to your booking address.
A therapist who is located further away may have a higher transport fee than a nearby therapist.
Each therapist can set their service radius. The maximum radius available is 30km.
A closer therapist may cost less, but customers should also consider therapist rating, reviews, and experience before booking.
If you need to change your booking address, please cancel the current booking and create a new booking. Transport fee is calculated based on the address used during booking.
Once your booking is confirmed, the transport fee for that booking will not change.
If you cancel before the session, no transport fee is charged because payment is only collected after the completed session.
Yes. A therapist may reject a booking if they are unable to attend, including cases where the location is too far or unsuitable for their schedule.
Transport fee is calculated automatically based on travel distance between the therapist’s registered address and your booking address.
You can see the transport fee on the Review Booking page before confirming your booking.
Therapists may be located at different distances from your address. A therapist who is further away may have a higher transport fee.
Choosing a therapist closer to your location usually results in a lower transport fee. However, you should also consider therapist rating, reviews, and experience.
No. Once your booking is confirmed, the transport fee is fixed for that booking.
If your booking address changes, please cancel your current booking and create a new booking using the correct address.
No. Since AnnurCare only collects payment after the session is completed, no transport fee is charged for cancelled bookings.
Yes. A therapist may reject a booking if the location is too far or unsuitable for their schedule.
No. Add-ons may change the service duration or service price, but the transport fee remains based on distance.
If you believe the transport fee or address shown in your booking is incorrect, contact AnnurCare support before confirming your booking.