AnnurCare does not require upfront payment. Your payment button will only appear after your therapist marks the session as completed.
The therapist completes the treatment at your location.
Once the therapist updates the booking status, the payment button becomes available in your customer app.
You can pay using online banking/FPX or cash.
After successful payment, your receipt will be available in Booking Page → Past History.
Use this option if you prefer to pay securely through online banking.
Use this option if you prefer to pay the therapist directly by cash.
You do not need to pay before booking. Payment only happens after your therapy session is completed.
Your session is completed, but payment has not been made yet.
Your payment has been confirmed and your receipt is available in the app.
Your online payment was not successful. You can try again within 24 hours.
If payment is still pending after 24 hours, AnnurCare admin may contact you to check the issue. Your account may be restricted from making a new booking until the previous payment is completed.
Receipts are generated after successful payment confirmation. You can view your receipt inside the AnnurCare customer app by opening the Booking page and checking the Past History tab.
In rare cases such as double payment or payment error, please contact AnnurCare support. Approved refund cases will be processed within 48 hours.
No. AnnurCare does not require upfront payment. You only pay after your session is completed.
The payment button appears only after the therapist marks your session as completed.
Yes. AnnurCare supports online banking / FPX payment.
Yes. Select Cash Payment, pay the therapist directly, and the therapist will confirm that cash has been received.
You can try again within 24 hours. If payment is still not completed, AnnurCare admin may contact you to assist.
Your receipt is available in the AnnurCare app under Booking Page → Past History.
No. AnnurCare does not currently charge a cancellation fee.
Because AnnurCare does not collect upfront payment, refunds usually do not apply. For rare cases such as double payment, contact support for assistance.
For quick response, contact AnnurCare support through WhatsApp. You may also contact us by email for payment issues, double payment cases, or receipt questions.