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Therapist & Safety

Your safety starts before the booking.

AnnurCare is a women-only therapy booking platform. Customers can view therapist profiles, ratings, reviews, distance, and pricing before choosing who to book.

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Women-only service

AnnurCare currently accepts female customers only, and all available therapists on the platform are female therapists.

Therapist registration checks

Before a therapist can access the therapist app and accept bookings, they must submit required registration information.

  • Therapy certification document
  • Front IC image
  • IC number
  • Address
  • Phone number
  • Total years of experience
  • Therapist profile photo
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Important safety note

AnnurCare does not currently perform police or formal background checks. Customers should review therapist profile details, ratings, reviews, and experience before booking.

How to choose a therapist wisely

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Check rating & reviews

Choose therapists with good ratings and positive customer reviews if you want stronger confidence before booking.

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Check location distance

The app shows therapist distance so you can choose someone suitable for your location.

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New therapist label

If a therapist is new, the app may show a new therapist indicator. Book wisely based on your comfort level.

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Compare pricing

Therapist prices are not fixed by AnnurCare. Each therapist may set different prices for the same service.

Before your session starts

1

Check the therapist profile photo

Therapists are required to upload their own profile image. Use it to recognize the therapist when they arrive.

2

Prepare your treatment space

Therapists bring their own oil and equipment, but customers are encouraged to prepare a clean mat, mattress, or sheet if needed.

3

Use the booking note section

If you have health concerns, injuries, allergies, pregnancy/postnatal notes, or special requests, write them in the note section during booking.

4

Communicate through WhatsApp if needed

After booking, both customer and therapist can use the chat option in the app. The app will open WhatsApp for direct communication.

What information is shared with therapist?

Therapists receive only the information needed to prepare and attend the booking.

  • Customer name
  • Booked service type
  • Selected add-ons, if any
  • Booking notes from customer
  • Booking location/address
  • Phone number only when chat is opened through WhatsApp
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Address privacy

Before accepting a booking, the therapist can only see a partial address. After accepting the booking, the therapist can view the full address including unit number, street name, and state.

Service boundaries

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AnnurCare does not allow inappropriate services

AnnurCare does not promote, allow, or tolerate sexual services, inappropriate requests, or unsafe conduct. Any confirmed violation may result in immediate account revocation and permanent ban.

After your session

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Rate your therapist

After the session is completed, customers can rate and review the therapist.

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Report serious issues

If you experience unsafe behavior or serious service problems, contact AnnurCare admin through the Help page.

If there is an emergency

For serious emergencies or immediate danger, contact the relevant emergency department or local authorities first. After that, inform AnnurCare support so we can review the booking and take action where needed.

Frequently asked questions

Are all therapists female?

Yes. AnnurCare currently provides women-only services with female therapists only.

Can male customers book AnnurCare services?

No. AnnurCare currently accepts female customers only.

What does AnnurCare check before a therapist joins?

Therapists must submit certification, front IC image, IC number, address, phone number, years of experience, and profile photo.

Does AnnurCare perform police background checks?

No. AnnurCare does not currently perform police or formal background checks.

Can I choose my therapist?

Yes. You can choose from available therapists based on rating, reviews, distance, experience, and price.

Why do therapists have different prices?

Therapist pricing is set by each therapist. AnnurCare does not set one fixed price for every therapist.

Can I contact the therapist after booking?

Yes. After booking, you can use the chat option in the app, which opens WhatsApp.

What happens if a therapist breaks safety rules?

If a therapist is found guilty of serious misconduct, their account may be revoked immediately and banned from using AnnurCare.

Need to report a safety issue?

For urgent safety or therapist-related issues, contact AnnurCare support through WhatsApp. You may also email us for non-urgent reports.