AnnurCare does not use a direct reschedule feature. If you need a different date, time, or therapist, cancel your current booking and create a new booking.
Changing your appointment means cancelling the current booking and making a new booking from the app.
Go to the AnnurCare app and open your Bookings page.
Find the booking that you want to cancel.
The booking detail page will show your appointment information.
Confirm the cancellation. Once cancelled, your therapist will be notified.
Choose your preferred treatment, date, time, and available therapist again.
You can cancel your booking anytime, but we strongly recommend cancelling at least 4 hours before your booked time.
AnnurCare currently does not charge any cancellation fee.
After cancelling, you can create a new booking based on available date, time, and therapist.
If your previous therapist is available, you may select them again. If not, please choose another available therapist.
Late cancellations can cause inconvenience to therapists, especially if they are already preparing, travelling, or arriving at your location.
Therapists can only accept or decline a booking at the early stage. Once a therapist accepts the booking, they cannot directly cancel it in the app. If there is a serious issue, the therapist may contact you and request that you cancel the booking.
If the therapist arrives but you are not available, the therapist will inform AnnurCare admin. Admin may cancel the session and may contact you if the same issue happens repeatedly.
Admin usually does not interfere because customers and therapists can communicate through chat after a booking is made.
However, admin may step in if repeated issues happen, such as frequent last-minute cancellations, repeated no-shows, or booking misuse.
No. AnnurCare does not currently have a direct reschedule feature. Please cancel your booking and create a new one.
Go to Bookings Page → Upcoming tab → View Details → Cancel Booking.
No. AnnurCare currently does not charge cancellation fees.
Yes, but we recommend cancelling at least 4 hours before your booked session to avoid inconvenience to the therapist.
Yes, if the therapist is available for your new selected date and time. If not, please choose another available therapist.
Yes. Once your booking is cancelled, the therapist will be notified.
Therapists can decline a booking before accepting it. Once accepted, they cannot directly cancel in the app.
The therapist will inform AnnurCare admin. Admin may cancel the session and may contact you if this happens repeatedly.
For urgent booking issues, contact AnnurCare support through WhatsApp. You may also email us for non-urgent booking questions.