ANNURCARE HELP GUIDE

How Booking Works

Everything you need to know before booking your AnnurCare session.

1

Choose your treatment

Choose the massage or wellness service you want to book. You can also select optional add-ons to personalise your session.

You may select multiple add-ons in one booking.
2

Select your preferred date & time

Choose the date and time that works best for you. The app will use your selected time to show therapists who are available for that slot.

3

Choose your therapist

Only therapists available during your selected date and time will appear.

If your preferred therapist is not shown, they are not available for that slot. You can choose another therapist or change your date and time.
4

Review your booking

Before confirming, you will see your treatment, selected add-ons, estimated duration, transport fee and total price.

Estimated duration may vary depending on your condition during the session.
5

Submit your booking request

After you confirm your booking, the selected therapist will receive your request.

Your booking is not confirmed immediately. You will receive a notification when the therapist accepts or declines your booking.
6

Payment after session

No upfront payment is required when booking. Payment is only made after the therapist completes the session.

  • Online payment through the customer app
  • Cash payment to the therapist
For cash payment, select cash payment in the app. The therapist will confirm the cash received in their therapist app.
7

Cancellation & rescheduling

You may cancel your booking anytime. There is currently no cancellation fee.

We recommend cancelling at least 2 hours before your appointment so your therapist has enough notice.

To reschedule, cancel your current booking and create a new booking with your preferred date and time.

Your previous therapist may not always be available for the new slot.
8

Be ready for your session

Please make sure you are available and ready at your selected booking time.

Your therapist will travel to your location based on the scheduled appointment. Being ready helps avoid unnecessary waiting and keeps the session on time.

Still need help?

Our support team is ready to assist you.

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